At Innova Panel, we take pride in delivering premium GFRC and GFRG access panels crafted to meet exacting standards. Due to the custom nature and high-end specifications of our products, our return and refund policy is as follows:
Custom Orders
All custom-made access panels are final sale and non-refundable. Please ensure all measurements, specifications, and finishes are confirmed prior to placing your order.
Standard Products
Returns on standard-sized, non-customized products may be accepted within 15 days of delivery, subject to the following conditions:
- The product must be unused, uninstalled, and in original packaging.
- A return authorization (RMA) must be requested and approved by our support team before shipping.
- A 15% restocking fee will apply.
- Return shipping costs are the responsibility of the customer.
Damaged or Defective Items
If your order arrives damaged or defective:
- Notify us within 5 business days of receiving the product.
- Provide clear photos of the issue and packaging.
- We will offer a replacement or refund based on the evaluation.
Non-Returnable Items
- Custom-sized or modified access panels
- Clearance or special-order items
- Products returned without prior authorization
How to Start a Return
To initiate a return or report an issue, please contact our support team at support@innovapanel.com with your order number and details.